Last Updated: October 2026

Welcome to MamaSoul. These Terms of Service govern your use of our website and purchases made from MamaSoul. By accessing our website, placing an order, or completing a payment, you agree to these Terms of Service.

1. General

MamaSoul is an online store offering maternity, nursing, and related clothing products.

By using our website or purchasing from us, you confirm that the information you provide is accurate and that you agree to our store policies.

We reserve the right to update our products, prices, website content, policies, and these Terms of Service when necessary.

2. Product Information

We make every reasonable effort to ensure that product descriptions, photographs, colours, sizes, measurements, prices, and other information displayed on our website are accurate.

However, actual product colours may vary slightly due to photography, lighting conditions, screen settings, and differences between devices. Minor colour variations are not considered product defects.

Customers are responsible for reviewing the product description, size information, measurements, colour, and other relevant details before placing an order.

3. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may be changed at any time without prior notice. However, a price change will not affect an order that has already been confirmed.

Any applicable shipping charges or other charges will be displayed during the ordering process where applicable.

4. Payments

MamaSoul currently accepts prepaid orders only.

Cash on Delivery (COD) is not available.

Orders are confirmed only after full payment has been received and verified.

For manual payments such as Google Pay, customers may be required to provide a payment screenshot or other proof of payment so that we can verify and confirm the order.

Customers should ensure that the correct amount is transferred to the payment details provided by MamaSoul.

5. Order Confirmation

An order is considered confirmed only after the required payment has been successfully received and verified by MamaSoul.

Customers are responsible for providing accurate information, including:

• Full name
• Complete delivery address
• PIN code
• Contact number
• Correct product and size selection

Please review all order information carefully before completing your payment.

If an ordered product becomes unavailable or MamaSoul is unable to fulfil a fully paid order, we may cancel the affected item or order and refund the amount paid for the item or order that we cannot fulfil.

6. Shipping and Delivery

Our estimated delivery time is 7–10 working days from the date of order confirmation.

Delivery times are estimates and may vary depending on the customer’s location, courier operations, public holidays, weather conditions, unexpected disruptions, or other circumstances outside our reasonable control.

MamaSoul is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

Customers should provide a valid contact number so that the courier can contact them if required.

7. Returns, Refunds and Exchanges

All sales are final.

We generally do not accept returns, refunds, or exchanges after an order has been confirmed, including for reasons such as:

• Change of mind
• Incorrect size selected by the customer
• Personal preference
• Minor colour differences caused by photography, lighting, or screen settings

Please carefully check all product details and sizing information before placing your order.

This does not affect any rights or remedies that customers may have where they cannot legally be excluded under applicable law.

8. Damaged, Defective, Missing or Incorrect Items

If you receive an item that is damaged, defective, missing, or different from the item you ordered, please contact MamaSoul as soon as possible after receiving your parcel.

We will review the issue and determine an appropriate resolution where the claim is verified.

9. Unboxing Video Requirement

A clear and continuous unboxing video is required for claims involving damaged, defective, missing, or incorrect products.

The video should:

• Start before the sealed parcel is opened.
• Clearly show the parcel and shipping label.
• Show the complete opening of the parcel.
• Clearly show all items received.
• Clearly show the reported damage, defect, missing item, or incorrect product.
• Be recorded continuously without cuts, pauses, or editing.

Claims without sufficient evidence, including a complete unboxing video, may not be eligible for resolution, subject to applicable consumer law.

10. Order Cancellation

Once an order has been confirmed and processed, cancellation may not be possible.

Customers should therefore verify the product, size, delivery address, contact information, and payment details before confirming their order.

If MamaSoul cancels a fully paid order because we are unable to fulfil it, the applicable payment will be refunded.

11. Intellectual Property

The MamaSoul name, logo, branding, website design, photographs, graphics, product images, text, and other original content belonging to MamaSoul are protected by applicable intellectual property laws.

They may not be copied, reproduced, republished, distributed, modified, or used commercially without prior permission from MamaSoul.

12. Website Use

You agree not to use our website:

• For unlawful or fraudulent purposes.
• To submit false or fraudulent orders.
• To interfere with the operation or security of the website.
• To attempt unauthorized access to our website or systems.
• To copy or misuse MamaSoul content without authorization.

We reserve the right to restrict access or cancel orders where fraudulent or abusive activity is reasonably suspected.

13. Limitation of Liability

To the extent permitted by applicable law, MamaSoul will not be responsible for indirect or consequential losses resulting from the use of our website or circumstances outside our reasonable control.

Nothing in these Terms of Service is intended to exclude, restrict, or limit any consumer right or remedy that cannot legally be excluded under applicable Indian law.

14. Privacy

Personal information provided to MamaSoul may be used to process and fulfil orders, verify payments, provide customer support, arrange delivery, prevent fraud, and operate our store.

Please refer to our Privacy Policy for more information about how personal information is handled.

15. Changes to These Terms

MamaSoul reserves the right to modify or update these Terms of Service when necessary.

Any updated Terms will be published on our website. The applicable terms and mandatory legal rights will govern purchases made through our store.

16. Contact Us

If you have any questions about your order, these Terms of Service, or any of our store policies, please contact us:

MamaSoul
Email: hello@mamasoul.in

By placing an order and completing payment with MamaSoul, you acknowledge that you have read, understood, and agreed to these Terms of Service and our applicable store policies.