Last Updated: October 2026

Thank you for shopping with MamaSoul. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are processed after the full payment has been received and verified.

Once your order is confirmed, we will prepare it for dispatch and provide shipping updates where available.

Orders placed on weekends or public holidays may begin processing on the next working day.

2. Estimated Delivery Time

Our estimated delivery time is 7–10 working days from the date of order confirmation.

Working days generally exclude Sundays and public holidays.

Please note that delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather conditions, or other circumstances outside our reasonable control.

3. Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order, including:

• Full name
• Complete address
• City/District
• State
• PIN code
• Valid contact number

Please check your shipping information carefully before confirming your order.

MamaSoul cannot guarantee successful delivery if incorrect or incomplete information is provided.

4. Address Changes

If you need to change your delivery address, please contact us as soon as possible.

We may be able to update the address if the order has not yet been dispatched. Once an order has been handed over to the courier, we cannot guarantee that the delivery address can be changed.

5. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your order.

If free shipping is offered as part of a promotion, the applicable conditions will be displayed on our website or at checkout.

6. Delivery Delays

While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to courier delays, public holidays, severe weather, high order volumes, transportation disruptions, or other circumstances outside our reasonable control.

We will assist customers with shipping-related concerns where reasonably possible.

7. Failed Delivery

Please ensure that someone is available to receive the parcel and that the contact number provided with your order is active.

If delivery cannot be completed because of an incorrect address, unavailable recipient, unreachable phone number, or repeated unsuccessful delivery attempts, the parcel may be returned to us.

Additional shipping charges may apply if the customer requests the parcel to be shipped again.

8. Damaged or Tampered Parcels

If the parcel appears visibly damaged or tampered with at the time of delivery, please take appropriate photographs or video evidence before opening it.

For any claim involving a damaged, defective, missing, or incorrect product, a clear and continuous unboxing video is required, starting before the sealed parcel is opened.

Please refer to our Return & Refund Policy for complete claim requirements.

9. Order Tracking

Where tracking information is available, it may be provided after your order has been dispatched.

Please allow some time after dispatch for the courier’s tracking system to update.

10. Contact Us

If you have any questions about the shipping or delivery of your order, please contact:

MamaSoul
Email: hello@mamasoul.in

By placing an order with MamaSoul, you acknowledge that you have read and agreed to this Shipping Policy along with our Terms of Service and Return & Refund Policy.